Privacy policy.

Noir Detailing is a mobile car detailing service covering Manchester & surrounding areas. We are the data controller for the details you send us. For anything in this policy, contact us at noirdetail@outlook.com or on 07865 863365.

When you send a booking request we collect what the form asks for: your name, email address, phone number (optional), the address and postcode where the car lives, your vehicle's registration and details, your chosen service, preferred date and time, and any notes you add. We use these details for one purpose — arranging and delivering your booking, including confirming your slot, taking the 30% deposit by bank transfer and turning up at the right place. To help you fill the form, the postcode you type is checked against a postcode-lookup service — only the postcode itself is sent, never your other details. We don't use any of it for marketing and we never sell it.

We process your details to take steps at your request before entering into a contract, and then to perform that contract — that is our lawful basis under UK GDPR Article 6(1)(b). Keeping basic records of completed work afterwards rests on our legitimate interest in running the business and meeting our record-keeping obligations.

Your booking is stored in our scheduling database, Google Firebase (Cloud Firestore, acting as a processor), where only we can read it — it is what holds your slot in the calendar. Submissions are also stored by Netlify (our hosting provider, acting as a processor) and delivered to our booking inbox by email. If you include an email address we may send you a booking confirmation through an email delivery provider. That's the full list — there is no analytics or advertising tooling on this site.

Paying the deposit happens over WhatsApp, and that conversation only starts when you choose to open it — the button on our booking confirmation opens WhatsApp with a message you can edit before sending. WhatsApp's own privacy policy applies to messages you send there.

We set no cookies and run no trackers. While you build a booking, your in-progress answers are kept in your browser's own session storage so a refresh doesn't lose them — that data stays on your device and is cleared when you finish or close the tab. The full detail is in our cookie policy.

Booking details are kept for as long as we need them to deliver the service and keep basic business records, then deleted. If you enquire but never book, ask and we'll remove your details straight away.

Under UK data protection law (UK GDPR) you can ask us for a copy of the details we hold about you, ask us to correct them, or ask us to delete them. You can also object to processing or ask us to restrict it. Email noirdetail@outlook.com and we'll sort it — we'll respond within one month. If you're unhappy with how we've handled your data you can complain to the ICO (ico.org.uk).